Q: How to know whether the order has already been submitted, and delivered successfully?
A: For every order, we will send out at least 3 mails to you. They are respectively after receiving your order and payment, after arranging your order and after accomplishing your order. Please pay attention to check your email. You can also login to track your order on our website.

Q: For on-line payment, are the credit card information secure?
A: Yes! When you make payment, you will leave our site and enter paypal webpage. PayPal is a global online payment solution with 86.6 million account members worldwide. It is available in 56 countries and regions. PayPal enables you to pay without the seller ever seeing your bank account or credit card numbers. In fact, PayPal protects buyers 100% against unauthorized payments from their accounts. In addition, with PayPal Buyer Protection, your purchase can be covered up to $1,000. It is definitely your worry-free payment method. We will receive notification email from paypal when you pay successfully.

Q: What shall I do if fail to pay online?
A: If you meet error when make payment, please remember your order number. You can click "Re-pay” button on our homepage to make payment, fill in your order number and amount, and then choose paypal to pay.

Q: I want flowers not shown on the website, can I order them anyway?
A: Yes, we provide DIY flowers according to your requirements. If there are not the products you wanted on our website, you can contact us on line. We will try to meet your needs as much as possible.

Q: Can I place an order without paying?
A: Yes, you can. Please remember your order number. When you need to pay, Please click "Re- pay” button on our homepage, fill in your order number and amount, and then choose paypal to pay.

Q: Can I cancel the order?
A: If you check your order’s status marked “not deal with”, you can cancel this order and notify us in time; If your order’s status is marked as an effective order, please notify us as soon as possible before delivery time. We will cancel your order and return relevant funds to your virtual bank. If your products have already been delivered, we will be unable to cancel your order and return the funds.

Q: Is the quality of the products on your site guaranteed?
A: Online product pictures are only for reference, but the quality is definitely guaranteed. Every product has detailed introduction about items, price and packaging way. We will arrange products strictly according to our online introduction.

Q: Will you notify me after delivering?
A: After delivery, we will notify you through E-mail. Please make sure your E-mail address is valid and pay attention to receive our E-mail.

Q: How many days advanced to make an order?
A: Order 3-6 hours ahead to large and medium cities. Order one day ahead is better to small cities. You’d better order ahead at least 1-2 days on important festivals (such as Christmas Day, Valentine's Day, Mother's Day).

Q: Can you deliver if the consignee's address is not detailed?
A: Yes,we can. But you should provide the telephone number. After we get in touch with her(him), we will deliver according to her (his) time and address. Other special requirements, please make a note when placing an order.

More questions, please Email us!